Refund Policy

Quality Concerns:
For complaints we receive after the delivery pertaining to quality issues, a full refund will be offered. For this the complaint should be registered with us within 2 days of delivery

As Kanji is a perishable product, delay in product consumption can affect its quality. Hence, we recommend timely reporting of any quality related issues.
In case of a delayed reporting (reporting after 2 days of delivery), the refund will be issued on a case-by-case basis. We assure the customers that we would process full refunds for genuine cases

Please note for all quality cases, the company might ask the customers for product images to verify the quality claim
 

Re-scheduling & Cancellation of Orders:
For rescheduling & cancelling reach out to us on the sales channel you ordered through (Instagram, WhatsApp or call) or else email us on gourmet.foods.bev@gmail.com

Before the delivery has initiated- In case the rescheduling request is received before the delivery begins, no charges would be applicable.

In case of cancellation of order before the delivery has begin, no charges would be applicable and full refund will be issued for prepaid orders.

Once the delivery has initiated- Rescheduling an order post the delivery has initiated would generally incur no any additional cost to customers in most cases. But there might be a fee charged in cases where the delivery partner requests additional shipping charges from heritage Bliss.

Cancelling an order once the delivery has initiated is not allowed. The customer would be liable to pay the full order amount to the company.

Please note- Most orders are dispatched within 2 days from our facilities. Hence, we request the customers to inform us about any cancellations or rescheduling as-soon-as-possible so that we can accommodate the request without any additional fees.

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Refund Timeline:

All refunds would take a minimum of 3 days and a maximum of 6 days to get processed

Item Returns